Ford Park Cemetery Trust would like to express its sincere thanks and appreciation to Plymouth funeral directors for their participation in a survey about the quality of its services for the bereaved.
Every one of the 14 funeral directors from eight companies gave top marks for the support they receive from our cemetery office and grounds maintenance staff. The survey, conducted in February 2023, captured constructive feedback on funeral-related services provided by Ford Park Cemetery including the Victorian Chapel, graveside committals and interment of cremated remains, vehicular access and on site parking; wake receptions, the upkeep of the cemetery grounds and overall value for money.
Funeral directors expressed their high regard for the simplicity, ambience and acoustics of the Victorian Chapel and not feeling rushed with unlimited time in the chapel for services.
The Trust Board intends to explore suggestions from survey feedback to inform future service improvement.
Trustee Wendy Coulton (pictured) said: “It was heartening to hear the genuine high regard there is for Ford Park Cemetery and how well it serves the funeral professionals and the local community.
‘There have been significant changes in the expectations and needs of the bereaved over the past decade in terms of how and where they wish to pay their respects and honour the memory of loved ones. The Trust Board wants to ensure that Ford Park Cemetery continues to be valued and used by local people for generations to come.
“A lot of time, care and energy is put into the running of this cemetery with a significant amount of fundraising required to meet rising overheads. This is achieved primarily through our funeral-related services, our grave maintenance contracts and the wonderful efforts of our award winning volunteers and Friends group.”
